Shipping policy

Shipping & Return Policy

1. Where do you deliver?

We currently deliver within Singapore only to valid residential and commercial addresses.

2. Is shipping free?

Yes. Standard delivery is complimentary on all Singapore orders.

Orders are fulfilled from our Singapore warehouse and delivered by Ninja Van.

3. How long does delivery take?

Standard delivery typically takes 3–5 working days after dispatch.

You’ll receive tracking information once your order has been handed to the carrier.

Delivery times are estimates and may be affected by peak periods, weather, address issues or carrier delays.

4. How do I check the status of my order?

Once your order has been shipped, you’ll receive an email with a tracking link.

Tracking information may take some time to update after your parcel has been handed to the carrier.

If your order has not arrived within the expected delivery timeframe, please contact us at hello@biora-lab.com with your order number and we’ll look into it for you.

5. Do you ship outside Singapore?

At the moment, we deliver within Singapore only.

We’re working on bringing Biora Lab to more markets in the future. Any updates on new delivery destinations will be shared on our website.

6. Can I return, refund or exchange my order?

We do not offer returns, refunds or exchanges unless the item received is incorrect or defective.

If you receive an incorrect or defective item, please contact us within 14 days of receiving your order at hello@biora-lab.com. Please include your order number and a clear photo showing the condition of the item.

Each case will be reviewed individually, and we’ll work with you toward an appropriate resolution.

1. G4 patent application pending in China.
2&3. Based on self-reported participant feedback from a 28-day product trial (n=33). Individual results may vary.
4. G4 Patent application pending in China.
5. Based on in-vitro laboratory testing of G4. Ingredient information is based on；ingredient-level research and specifications and does not represent clinical outcomes of the finished product. Based on self-reported participant feedback from a 28-day product trial (n=33). Individual results may vary.
6. based on in-vitro strain testing; 73% refers to α-glucosidase activity under laboratory conditions. Not a human clinical outcome; no effect on carbohydrate absorption or blood glucose is implied.
7. published in-vitro study; 57.9% refers to AGE formation inhibition in a BSA–fructose model.
8. published in-vitro study; 75.2% refers to CML formation inhibition in a BSA–glucose model. CML is an advanced glycation end-product.
9. Enzogenol® + vitamin C: published human study, n=24; 51% refers to plasma protein carbonyls after 6 weeks. Study doses and conditions differ from AGE DEFENSE.