FAQ

1. About Biora Lab

Q1: What is Biora Lab?

Biora Lab is a probiotic brand from Singapore, built around the Gut–Body–Skin connection.
We combine probiotic science with naturally derived actives to create daily formulas that support how you feel and how your skin looks.

Q2: What is Warm Science?

Warm Science is our formulation approach: probiotics at the foundation, naturally derived actives alongside them, and every formula built around the Gut–Body–Skin pathway.
Less about forcing change. More about creating the conditions for it.

Q3: Why does Biora Lab start with the microbiome?

The gut is one of the body’s most complex living ecosystems — and an important part of how the gut, body and skin connect.
That’s why probiotics are where our formulas begin.

Q4: Where is A.G.E. DEFENSE made?

A.G.E. DEFENSE is made in Singapore in a GMP-certified facility with ISO 22000 food-safety management.
Manufacturing is carried out in line with applicable Singapore health supplement requirements.

2. Product & Science

Q5: What is A.G.E. DEFENSE PROBIOTIC?

A.G.E. DEFENSE is a daily probiotic powder formulated to support gut comfort and brighter, firmer-looking skin through the Gut–Body–Skin connection.
Each box contains 28 daily sachets.

Q6: What is Beauty Biome™?

Beauty Biome™ is Biora Lab’s formulation system, built from the microbiome out.
It starts with G4 Beauty Probiotic, supported by probiotics, prebiotics and targeted actives selected around the Gut–Body–Skin pathway.

Q7: What is G4?

G4 is Biora Lab’s Beauty Probiotic, isolated from an Asian fermentation ecosystem and selected at the strain level for beauty-related activity.
It forms the probiotic foundation of A.G.E. DEFENSE.
A patent application for G4 is pending in China.

Q8: What does A.G.E. DEFENSE support?

A.G.E. DEFENSE supports gut comfort, antioxidant defense and skin resilience, including brighter, firmer-looking skin.
Its formula is designed around connected processes across the gut, body and skin.

Q9: Is A.G.E. DEFENSE only for people who eat a lot of sugar?

No.
Glycation is a natural biological process in which sugars can react with proteins over time. A.G.E. DEFENSE is designed as daily gut and skin support, regardless of how much sugar you typically eat.

Q10: What does it taste like?

A light mixed-berry flavor with subtle botanical notes.
The fine powder can be taken directly or mixed into a cool or room-temperature drink.

Q11: How soon will I notice a difference?

Some changes may be felt before they’re seen.
In our 28-day product evaluation, participants reported changes in gut comfort by Day 7, with skin-related improvements reported by Day 28.
Individual results may vary.
Based on self-reported participant feedback from a 28-day product evaluation, n=33.

Q12: What are the key ingredients?

Each daily sachet combines:
G4 Beauty Probiotic + a 45B CFU probiotic blend, prebiotics, L-ergothioneine, sage extract, grape skin extract, Enzogenol® New Zealand pine bark and supporting nutrients.
Each ingredient is selected for a specific role within the Gut–Body–Skin formulation.

3. How to Use

Q13: How do I take A.G.E. DEFENSE?

Take 1 sachet once daily after a meal.
Enjoy it directly from the sachet or mix it into a cool or room-temperature drink.

Q14: Can I mix it with coffee or tea?

Yes — just let your drink cool first.
Avoid adding A.G.E. DEFENSE to hot liquids, as high temperatures may affect live probiotics.

Q15: How should I store it?

Store in a cool, dry place away from direct sunlight.
No refrigeration required.

Q16: Can I take more than one sachet a day?

We recommend 1 sachet daily, as directed.
Each sachet is formulated as one complete daily serving.

4.Safety & Suitability

Q17: Can I take A.G.E. DEFENSE during pregnancy or breastfeeding?

If you are pregnant, breastfeeding or trying to conceive, consult your healthcare professional before use.

Q18: Is A.G.E. DEFENSE suitable for children?

A.G.E. DEFENSE is formulated for adults.
For use by children, please consult a healthcare professional before use.

Q19: Can I take it with other supplements or medication?

A.G.E. DEFENSE can generally be incorporated into an existing supplement routine.
If you take medication, have a medical condition, have known allergies, or are unsure about combining supplements, consult your healthcare professional before use.
We can provide the full ingredient and product information for you to share with them.

Q20: What should I do if I experience discomfort or an adverse reaction?

Discontinue use and contact hello@biora-lab.com with your order number, batch number and details of your experience.
If symptoms persist or worsen, seek medical advice.

5.Orders & Shipping

Q21: Where do you deliver?

We currently deliver within Singapore only to valid residential and commercial addresses.

Q22: Is shipping free?

Yes. Standard delivery is complimentary on all Singapore orders.
Orders are fulfilled from our Singapore warehouse and delivered by Ninja Van.

Q23: How long does delivery take?

Standard delivery typically takes 3–5 working days after dispatch.
You’ll receive tracking information once your order has been handed to the carrier.
Delivery times are estimates and may be affected by peak periods, weather, address issues or carrier delays.

Q24: How do I check the status of my order?

Once your order has been shipped, you’ll receive an email with a tracking link.
Tracking information may take some time to update after your parcel has been handed to the carrier.
If your order has not arrived within the expected delivery timeframe, please contact us at hello@biora-lab.com with your order number and we’ll look into it for you.

Q25: Can I return, refund or exchange my order?

We do not offer returns, refunds or exchanges unless the item received is incorrect or defective.
If you receive an incorrect or defective item, please contact us within 14 days of receiving your order at hello@biora-lab.com. Please include your order number and a clear photo showing the condition of the item.
Each case will be reviewed individually, and we’ll work with you toward an appropriate resolution.

6. Subscriptions

Q26: What subscription options are available?

We offer two subscription options:
Monthly Subscription 1 box · 28 sachets Ships and renews every 4 weeks
3-Month Subscription 3 boxes · 84 sachets Ships and renews every 12 weeks
Both subscriptions automatically renew until cancelled.
A One-Time Purchase option is also available and does not renew.

Q27: Can I skip or cancel my subscription?

Yes.
You can skip an upcoming delivery or cancel future renewals through your subscription management page.

Q28: What happens if I cancel after a renewal has already been processed?

Cancellation applies to future renewals.
If a renewal order has already been processed, contact hello@biora-lab.com as soon as possible. We’ll do our best to help, but cancellation cannot be guaranteed once the order has entered fulfilment or been dispatched.
If you receive the order and wish to return it, our standard Returns Policy applies.

Q29: What happens if my subscription payment fails?

If a scheduled payment cannot be processed, you’ll receive an email asking you to update your payment details.
You can update your payment method through your subscription management page or contact hello@biora-lab.com for assistance.

7. Customer Care

Q30: How can I contact Biora Lab Customer Care?

Email: hello@biora-lab.com Hours: Monday–Friday, 9:00am–6:00pm SGT, excluding Singapore public holidays Response time: We aim to respond within 1 business day

Contact Us

Biora Lab Customer Care
Email: hello@biora-lab.com Hours: Monday–Friday, 9:00am–6:00pm SGT, excluding Singapore public holidays
Last updated: September 2026